Terms & Conditions

 I. General Provisions

1. These terms and conditions (hereinafter the “Terms”) set out the rules and conditions for the provision of and use of the Services on: the website located at https://trustedmidwife.com, belonging to Anna Bulczak, conducting business activity in the form of a civil law partnership under the name Anna Bulczak I. Zaufaj Położnej II. ZP MED (partner in a civil law partnership) in Gdynia, ul. Robotnicza 23, 81-180 Gdynia, Tax ID (NIP): 9581672905, Statistical No. (REGON): 364085773, as well as on other websites operating within the above-mentioned domain – hereinafter jointly referred to as the “Website” – which functions as an online store, including the rules and conditions for the purchase and delivery of Products.
2. Use of the Website to the extent that does not require Registration constitutes acceptance of these Terms, whereas effective Registration requires the User to read and accept the Terms.
3. The Website enables Users to acquire and use the Products made available on it exclusively on the terms set out in the Terms.
4. Enabling the use of the Website is a service provided by electronic means by the Administrator for the benefit of Users, within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2017, item 1219), which takes place under an agreement (hereinafter the “Agreement”) concluded between the Website Administrator and the User and on the basis of the Terms.
5. Use of the Website, including Registration on the Website, may only take place on the terms set out in the Terms.
6. The controller of personal data processed in connection with the implementation of the provisions of these terms is Anna Bulczak, conducting business activity in the form of a civil law partnership under the name Anna Bulczak I. Zaufaj Położnej II. ZP MED (partner in a civil law partnership) in Gdynia, ul. Robotnicza 23, 81-180 Gdynia, NIP: 9581672905, REGON: 364085773.

II. Definitions

The terms used in the Terms shall mean:

1. Terms – these Terms and Conditions for the provision of services by electronic means.
2. Website – the website available at https://trustedmidwife.com
3. User – a natural person, legal person or organisational unit without legal personality to which special provisions grant legal capacity, which uses the Website.
4. Customer – (i) a natural person, including a Consumer, who has legal capacity and/or has reached at least 13 years of age, provided that if such person has not reached 18 years of age, the consent of their statutory representative or legal guardian is required, and also (ii) a legal person and an organisational unit without legal personality to which special provisions grant legal capacity, which uses or intends to use the Website, including the Online Store and/or, in the cases described in the Terms, the physical Store.
5. Consumer – a Customer as referred to in point II.4 who performs with an entrepreneur, including the Seller, a legal transaction not directly connected with their business or professional activity (in accordance with Art. 22¹ of the Civil Code).
6. Online Store – a separate part of the Website comprising functionalities used for concluding Sales Agreements.
7. Seller or Website Administrator – Anna Bulczak, conducting business activity in the form of a civil law partnership under the name Anna Bulczak I. Zaufaj Położnej II. ZP MED (partner in a civil law partnership) in Gdynia, ul. Robotnicza 23, 81-180 Gdynia, NIP: 9581672905, REGON: 364085773, e-mail address: kontakt@zaufajpoloznej.pl, telephone +48 519 754 180.
8. Newsletter Agreement – an agreement concluded with a User who has consented to receiving commercial information from the Website Administrator within the meaning of the Act on the provision of services by electronic means.
9. Sales Agreement – an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer: (i) using means of distance communication – in the Online Store, including via the Customer Service Centre (COK), or (ii) without the use of means of distance communication – in the physical Store.
10. Agreement – the Agreement for use of the website, the Newsletter Agreement or the Sales Agreement.
11. Products – goods and services sold via the Website.
12. Act on the provision of services by electronic means – the Act of 18 July 2002 on the provision of services by electronic means.
13. Civil Code – the Civil Code Act of 23 April 1964.
14. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.

III. Detailed Provisions

1. These Terms set out the rules for using the Website, including the functionalities of the Online Store.
2. The Website is operated by the Website Administrator.
3. The principal purpose of operating the Website is to enable Users to purchase Products and to access the content published within the Website.
4. These Terms set out in particular:

• the basic functionalities of the Website,
• the minimum hardware requirements enabling use of the Website,
• the rules for registration and use of an Account,
• the rules for concluding Sales Agreements using the functionalities of the Website,
• the complaint procedure,
• the rules of the personal data protection policy,
• the rules for amending the Terms.

5. Users may access these Terms at any time via the link placed on the Website’s home page and download them here: https://trustedmidwife.com/regulamin and produce a printout.
6. Information about Products provided on the Website, in particular their descriptions, parameters, photographs and prices, constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code, and does not constitute an offer within the meaning of Art. 66 § 1 of the Civil Code.
7. The Website Administrator accepts and fulfils orders for Products only within the territory of Poland.
8. The Website Administrator makes every effort to ensure that Users are able to use all functionalities of the Website without interruption; however, it reserves the right to temporarily suspend the operation of some or all functionalities of the Website in order to carry out maintenance, updates or repairs.
9. The Website Administrator makes every effort to ensure that all functionalities of the Website work correctly. Nevertheless, the Website Administrator is not liable for irregularities in the operation of the Website’s functionalities. This provision does not limit Consumers’ rights arising from applicable legal provisions.
10. The Website Administrator may organise, independently or jointly with other entities, competitions, promotions and games for all or some Users. The terms of such competitions, promotions or games will be set out in separate regulations available within the Website.
11. All graphic elements, technical solutions and other elements of the Website’s web pages, in particular HTML and XHTML code, CSS style sheets, JavaScript scripts and multimedia links, as well as programs made available via the Website, are subject to legal protection in respect of copyrights vested in the Website Administrator or other entities.
12. The User has no right to copy or record elements of or the entire Website in any way or in any form, except for those elements whose copying or recording has been expressly permitted by the Website Administrator.
13. The User acknowledges that materials published within the Website need not be free from errors. The Website Administrator is not liable for the consequences of Users following the content of the materials posted on the Website, nor for their reliability and completeness. This provision does not limit Consumers’ rights arising from applicable legal provisions.
14. The Website Administrator reserves the right to introduce new functionalities to the Website, modify existing functionalities or remove them. Such changes require an amendment of the Terms only to the extent that they change the rights or obligations of Users or of the Website Administrator.

IV. Basic Rules for Using the Website

1. By using the website, the User accepts these Terms, and in particular their contractual provisions governing the relationship between the User and the Website Administrator, and undertakes to comply with the law when using the Website, in particular to respect economic copyrights and rights arising from the registration of inventions, patents, trademarks, utility and industrial designs of other persons, as well as to respect the personal rights of third parties and of the Website Administrator, and to observe good practice.
2. Any User may cease using the services in the scope of using the Website at any time by leaving the Website’s pages. Termination of the Agreement for use of the website does not affect Sales Agreements concluded by the User.
3. The Newsletter Agreement is concluded with the User for an indefinite period, and either party may terminate it at any time with immediate effect.
4. Users who have concluded a newsletter agreement are also notified by e-mail of any amendment to the Terms with respect to the newsletter service and have 14 days from the date of notification to terminate the newsletter agreement by notice within the period indicated in the Terms, if they do not agree to the changes.
5. The provisions of point VII of these Terms shall also apply accordingly to the agreement for use of the website and the newsletter agreement.
6. In order to use the Website, including browsing the assortment of the Online Store, placing orders for Products, and using the newsletter service, a terminal device with Internet access and a web browser such as Google Chrome or another, an active e-mail account, and enabled cookie support are required.

V. Procedure for Concluding Sales Agreements

1. Concluding a Sales Agreement does not require having an Account.
2. In order to conclude a Sales Agreement, you must select Products marked as “available”, taking further technical steps based on the messages displayed and the information available on the Website’s pages.
3. The selection of ordered Products is made by adding them to a virtual basket.
4. During the ordering procedure – until the “order” button is pressed – the User may modify the data entered and the choice of Product; to do so, follow the messages displayed to the customer and the information available on the page.
5. After the User using the Online Store has provided all the necessary data, an order summary will be displayed.
6. In order to place an order, the User must provide data, including personal data, enabling contact and shipment of the Product and marked by the Administrator as required, i.e.: first and last name, delivery address, contact telephone number, e-mail address.
7. The order will be fulfilled provided that a defect-free Product is available in stock or from external suppliers. If some of the Products covered by the order are unavailable, the User is informed of this fact and decides how the order is to be fulfilled (partial fulfilment or cancellation of the entire order). If the order cannot be fulfilled for reasons attributable to the Website Administrator within 30 days from the date the Order was placed, the concluded agreement expires, and the Website Administrator informs the User of this fact by e-mail and refunds the amount received from them for that part of the order which was not fulfilled (if it was previously paid by the User).
8. The moment of conclusion of the Sales Agreement is the sending, to the e-mail address provided by the User, of confirmation that the Website Administrator has accepted the User’s order for fulfilment. If acceptance of part of the order for fulfilment is confirmed, the Sales Agreement is concluded with respect to that part of the order.
9. The Website Administrator reserves the right to contact the User by e-mail or telephone in order to confirm the order or clarify any ambiguities. The inability to contact the customer or the failure to clarify doubts entitles the Website Administrator to withdraw from the Sales Agreement.

VI. Order Fulfilment Time and Delivery

1. Delivery takes place to the address indicated by the User when placing the order. Personal collection of the Order is also possible at the store office at: Gdynia, ul. Słowicza 1/1, subject to prior arrangement by telephone or e-mail.
2. Delivery of the ordered Products takes place at the User’s expense. Delivery costs are indicated each time when placing the order.
3. The Website Administrator makes every effort to ensure that all orders are fulfilled within 7 business days counting from the date of:
receipt in the Website Administrator’s bank account of the full amount of the price for the Product – in the case of choosing prepayment,
conclusion of the Sales Agreement – in the case of choosing cash on delivery.

VII. Prices and Payment Methods

1. Product prices are given in Polish zloty and are gross prices, i.e. they include all components, including VAT at the rate resulting from the applicable regulations.
2. The User may choose from the payment methods made available by the Website Administrator for the ordered Products. In order to make a prepayment, the User should follow the information provided by the Store Administrator or the relevant payment operator. In the case of payments made via payment operators, the User is obliged to comply with the terms of service of such operator.
3. If the User chooses cash on delivery as the payment method, the User is obliged to pay the price for the purchased Product at the time of its collection.

VIII. Right to Withdraw from the Agreement

1. In accordance with the Consumer Rights Act, a User who is a Consumer within the meaning of the Civil Code and who concludes a distance Sales Agreement has the right to withdraw from the agreement without giving reasons and to return the purchased Product or service within 14 days of receipt of the shipment, and in the case of an agreement for use of the website and a newsletter agreement – from the date of conclusion of the agreement.
2. Notification of the intention to withdraw from the Sales Agreement is made by means of a declaration, which must be made within 14 days of receipt of the shipment, and in the case of an Agreement for use of the website and a Newsletter Agreement – from the conclusion of the agreement, whereby sending the declaration before the deadline expires is sufficient to meet the deadline.
3. The Website Administrator encourages the use of the prepared withdrawal form ([LINK](https://trustedmidwife.com/wp-content/uploads/2023/01/Odstapienie-od-umowy-zal.1.pdf)). The Consumer may withdraw from the Agreement in a form other than the form referred to in the preceding sentence. However, using the form is advisable and will facilitate the withdrawal process.
4. The refund payment will be sent within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the agreement to the bank account indicated in the return form. If no bank account is provided, payment will be made by transfer to the Consumer’s bank account from which the price was paid, and in the absence of such account – the Website Administrator will make efforts to contact the Consumer in order to determine the method of refund.
5. If the Consumer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Website Administrator, the Website Administrator is not obliged to reimburse the Consumer for the additional costs incurred.
6. The Consumer is obliged to return the Product to the entrepreneur immediately, but no later than 14 days from the day on which they withdrew from the Sales Agreement. Sending the item back before the deadline expires is sufficient to meet the deadline. The Consumer bears the direct costs of returning the item, subject to the exceptions indicated in the Consumer Rights Act.
7. The Consumer is liable for any diminution in the value of the item resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the item.
8. The Consumer is not entitled to the right to withdraw from the agreement in respect of agreements:

• for the provision of services, if the Website Administrator has fully performed the service with the express consent of the Consumer, who was informed before the commencement of performance that after the performance by the Website Administrator they would lose the right to withdraw from the agreement,
• for the purchase of workshop recordings and/or recordings of antenatal (birthing school) courses,
• for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements,
• for the supply of digital content which is not recorded on a tangible medium, if performance began with the express consent of the Consumer before the expiry of the withdrawal period and after the Consumer was informed by the Website Administrator of the loss of the right of withdrawal,
• in other cases provided for by the provisions of the Consumer Rights Act.

9. Depending on the type of agreement concluded by the Consumer with the Website Administrator, the Website Administrator may, due to the nature of the item or service offered to the Consumer:

• require the Consumer’s consent to commence provision of the service before the expiry of the withdrawal period for the given distance agreement;
• require the Consumer’s consent to full performance of the service before the expiry of the withdrawal period for the given distance agreement;
• require the Consumer’s consent to commence performance in the form of supplying digital content not recorded on a tangible medium before the expiry of the withdrawal period for the given distance agreement.

IX. Complaints Concerning Products

1. Upon receipt of the Product, the User is obliged to inspect the shipment. Any visible damage should be reported immediately to the courier and the Customer Service Department should be contacted at tel. no. 519 754 180 or electronically at: kontakt@zaufajpoloznej.pl. If the courier refuses to sign the report, the shipment should not be accepted or signed for, and the Website Administrator should be contacted immediately using the contact details provided above.
2. Complaints arising from infringement of the User’s rights under the Civil Code, the Consumer Rights Act or these Terms should be sent to kontakt@zaufajpoloznej.pl. In the complaint notification, the User should state the reason for the complaint.
3. The Website Administrator undertakes to consider each complaint within 14 calendar days.
4. If the Product is not in conformity with the agreement, the User may demand its repair or replacement. The Product is in conformity with the agreement if, in particular, the following are in conformity with the agreement: its description, type, quantity, quality, completeness and functionality, and in relation to goods with digital elements – also compatibility, interoperability and availability of updates; its fitness for the particular purpose for which the consumer needs it, of which the User notified the Website Administrator no later than at the time of conclusion of the agreement and which the Website Administrator accepted.
5. The Website Administrator may replace the Product when the User demands repair, or the Website Administrator may repair the Product when the consumer demands replacement, if bringing the Product into conformity with the agreement in the manner chosen by the User is impossible or would require excessive costs for the Website Administrator. If repair and replacement are impossible or would require excessive costs for the Website Administrator, it may refuse to bring the goods into conformity with the agreement.

X. Complaints Concerning the Operation of the Website

1. All complaints regarding technical aspects of the operation of the Website should be reported to the address: [address not provided in original]. The complaint notification should state the reason for the complaint.
2. All other complaints connected with the use of the Online Website should be directed to: kontakt@zaufajpoloznej.pl. The complaint notification should state the reason for the complaint.
3. The Website Administrator will consider complaints within 14 calendar days.

XI. Personal Data

1. The controller of personal data is Anna Bulczak, conducting business activity in the form of a civil law partnership under the name Anna Bulczak I. Zaufaj Położnej II. ZP MED (partner in a civil law partnership), with its registered office in Gdynia, ul. Robotnicza 23, 81-180 Gdynia, NIP 9581672905, REGON 364085773.
2. You can contact us at the e-mail address: kontakt@zaufajpoloznej.pl or at the address of our registered office.
3. The Organiser declares that, for the purposes of performing the Agreement, the Ordering Party is obliged to provide in the order, in addition to other data required by the Organiser, the following data of the Participant: first name, surname, telephone number and e-mail address.
4. Where the Ordering Party is at the same time the Participant and provides in the order personal data within the meaning of the provisions of the Act on the protection of personal data, the Ordering Party declares that they are aware of the purposes and scope of processing of such data by the Organiser; these purposes and scope are set out in the provisions of these Terms. It is hereby advised that the Ordering Party has access to the content of their data and the right to correct it.

5. Where the Ordering Party provides in the order the personal data of a person who will be a Participant, the Ordering Party declares that they:

• obtained that person’s consent to provide it to the Organiser and to process it for the purposes set out in the Terms before providing this address;
• informed that person who the Organiser is (including providing its full name and registered office address),
• stated the purpose and scope of the collection of their data by the Organiser, including familiarising them with the Terms,
• provided information about the source of the data,
• informed them of the right to access and correct such data,
• informed them of the Participant’s rights under the GDPR. The Ordering Party bears legal liability related to the absence of such consent or its withdrawal.

6. Detailed information regarding personal data and privacy protection is contained in the Privacy Policy available here: kontakt@zaufajpoloznej.pl. By accepting these Terms, the User also accepts the Privacy Policy.

Personal data will be processed:

1. for the purpose of handling withdrawal from the agreement – the legal basis is the necessity to perform obligations arising from the conclusion of an agreement with a consumer, where applicable;
2. for the purpose of handling a complaint concerning a concluded agreement, including the performance of obligations arising from the statutory warranty or the manufacturer’s guarantee – the legal basis is the necessity to perform obligations arising from the conclusion of the agreement, where applicable;
3. for the purpose of possible establishment or pursuit of claims or defence against claims – the legal basis for processing is the legitimate interest of the controller;
4. the User’s personal data may, in the case of a complaint, be transferred to the product distributor, manufacturer or guarantor, depending on the particular goods covered by the entitlements;
5. personal data will be processed for the period of handling the return or complaint. The processing period may in each case be extended by the limitation period for claims, if the processing of personal data is necessary for the establishment or pursuit of possible claims or defence against such claims by the controller.

6. The User has the right to access the content of the data and to request its rectification, erasure, restriction of processing, and to object to the processing of personal data. Since the data is processed in an automated manner on the basis of an agreement, the User also has the right to portability of the personal data which has been provided to the controller, i.e. to receive from the controller the personal data in a structured, commonly used, machine-readable format. The User may transmit this data to another data controller.

7. The User also has the right to lodge a complaint with the supervisory authority responsible for personal data protection in the Member State of their habitual residence, place of work or place of the alleged infringement.
8. The provision of personal data is required by the Website Administrator in order to accept and handle a withdrawal from the agreement or a complaint. The consequence of not providing the personal data required by the controller is the impossibility of accepting and considering a declaration of withdrawal from the agreement or a complaint.

XII. Rules for Posting User Content

1. Users may post User Content in places designated by the Website Administrator, provided that it complies with these Terms.
2. All actions taken by Users within the Website consisting of posting User Content, rating and commenting on it, as well as the purpose of such actions, must comply with applicable law, principles of social coexistence and good practice; in particular, it is prohibited for the User to supply content of an unlawful nature.
3. The User bears full responsibility for their actions, including for User Content posted on the Website.
4. By posting any User Content, the User warrants that it will comply with applicable law and will not infringe any third-party rights. If a third party asserts against the Website Administrator or members of its personnel any claim or allegation connected with User Content, the User will be obliged to procure the release of the Website Administrator or members of its personnel from liability to the fullest extent permitted by law and to cover all damages and costs incurred by the Website Administrator or the relevant member of its personnel in connection with the third party asserting such claim or allegation. For the purposes of this paragraph, a public administration authority shall also be considered a third party, and a claim shall also include any order, prohibition, penalty, fine, etc., issued or imposed by such authority.
5. User Content should be drafted in a legible manner, may not be of an advertising nature and may not infringe applicable law, principles of social coexistence, good practice (including good practices) or third-party rights; in particular it may not contain:

• vulgar or offensive statements, including those concerning other Users,
• statements violating principles of good manners and etiquette,
• content promoting violence, drastic content, or content inciting hatred, racism, xenophobia or conflicts between nations,
• content infringing personal rights (in particular image rights) or third-party copyrights,
• content of a pornographic nature.

6. It is prohibited to post on the Website [links] to websites containing the content referred to in the paragraph above.
7. By posting any User Content, the User grants the Website Administrator a free-of-charge, non-exclusive and territorially unlimited licence to publish the User Content on the Internet and in all information or advertising materials of the Website Administrator, in any form, in such a way that any person or persons meeting specified criteria (at the Website Administrator’s choice) has access to such content on the terms specified by the Website Administrator. This licence is granted for an indefinite period and does not expire upon the termination of the agreement for use of the Website with a Registered User.
8. By posting their image as part of User Content, the User consents to the publication of that image by the Website Administrator within the Website and in all information or advertising materials of the Website Administrator, in any form, in such a way that any person or persons meeting specified criteria (at the Website Administrator’s choice) has access to such content on the terms specified by the Website Administrator.
9. The Website Administrator has the right to remove, modify or move within the Website any User Content at any time, without the need to obtain separate consent from the User.

XIII. Protection of Copyright and Other Intellectual Property Rights

1. The Website Administrator, in making available to Participants information disseminated via the Website, pays close attention to the need to respect intellectual property rights.
2. The Website and its content, including but not limited to articles, mailing lists, graphic elements, interactive applications, audio and video materials, compilations of materials and the user interface (the “Content”), are the copyright-protected property of the Website Administrator or its licensors. The Content also includes all materials which the Organiser provides to Participants from the Website by e-mail. You may display the Content and otherwise use the Website only for personal, non-commercial use.
3. Materials made available via the Website marked “Copyright © Zaufaj Położnej Anna Bulczak” are protected by copyright for the benefit of Anna Bulczak. Materials to which other entities hold copyright (marked with appropriate copyright notices) are disseminated by the Organiser on the Internet on the basis of applicable legal provisions and agreements (including licence agreements).
4. The Organiser informs that the Website contains copyright-protected documents, trademarks and other original materials, in particular texts, photographs, graphics and sounds, programs as well as video materials. The layout used on the Website and the selection of the presented content constitute an independent subject of copyright protection.
5. Users of the Website undertake to use all materials presented on it exclusively within the scope of their own personal use. Modifying, copying, transmitting, public performance and any use of this content for commercial purposes requires the prior written consent of the Organiser or of another authorised entity.
6. Users warrant that any use by them for the benefit of third parties (via the Website) of copyright-protected materials, including copying, transmitting and making them publicly available on the Internet, takes place with the consent of the entitled entities. When using the works or statements of other persons, Participants are obliged to clearly indicate the quotation in accordance with applicable legal provisions. Wherever this paragraph refers to a “Work”, this shall mean any statement of the User’s authorship posted by the User on the Website which may be regarded as a “work” within the meaning of the provisions of the Act of 4 February 1994 on copyright and related rights.

XIV. Final Provisions

1. In matters not regulated in these Terms, the provisions of Polish law shall apply, and in particular the provisions of the Civil Code, the Act of 4 February 1994 on copyright and related rights, the Act of 30 May 2014 on consumer rights, and the provisions of the Act on the provision of services by electronic means.
2. An Ordering Party who is a Consumer has the opportunity to use out-of-court methods of handling complaints and pursuing claims – information on the rules of access to dispute resolution procedures can be found at the following address: http://www.uokik.gov.pl, under the tab “Polubowne rozwiązywanie sporów konsumenckich” (“Amicable resolution of consumer disputes”). The Consumer also has the right to use the EU online ODR platform for online dispute resolution, available at: [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/).
3. All disputes, including those connected with the content of the Terms or the Agreement, which the Parties fail to settle out of court, shall be resolved by the common court having local jurisdiction over the Administrator’s registered office, and in relation to Consumers: the common court having local jurisdiction in accordance with the general rules set out in the Act of 17 November 1964 – Code of Civil Procedure (consolidated text: Journal of Laws of 2016, item 1822, as amended).
4. Detailed information on the possibility for a Consumer to use out-of-court methods of handling complaints and pursuing claims, and the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, the Voivodeship Inspectorates of the Trade Inspection, and at the following Internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.

5. The Consumer has the following examples of options for using out-of-court methods of handling complaints and pursuing claims:
6. The Consumer is entitled to apply to a permanent amicable consumer court referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended) with a request to resolve a dispute arising from an Agreement concluded with the Seller.
7. The Consumer is entitled to apply to the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Consumer and the Seller.
8. The Consumer may obtain free assistance in resolving a dispute between them and the Seller, also by using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation, the Polish Consumers Association).
9. The Seller may make changes to the Terms for important reasons. The changes may be dictated by technological, legal, economic or organisational changes in the conduct of the Seller’s business, as well as by changes in the structure or content of the Website or of the Seller’s offer. All changes to the Terms will be communicated to Users on the Website and will take effect from the moment Users are notified of the changes, by publishing the Terms in their new wording on the Website’s pages, together with notification of the content of the changes.
10. An amendment to the Terms does not affect the rules for the performance of Sales Agreements concluded before the given amendment entered into force.
11. The above Terms are effective from 19.08.2026..